quality policy

Quality policy

MEDICAL CARE OF IOANNINA

The management of the company MEDICAL CARE O.E. has chosen as a means for its continuous development, a clearly defined Quality Policy. Through this Policy, the commitment of the company's Management to the provision of high quality services is expressed. The Administration ensures that the quality policy covers the needs of the company and the expectations of the customers. The Administration also modifies or completes this policy with the aim of continuous improvement.

The basic quality policy, based on which all the actions of MEDICAL CARE O.E. are planned, are summarized in the following:

• To achieve and maintain the quality of its services at the level it promises to customers, using the best available technology and sound expertise for its financial capabilities.
• To respond to appointments within the agreed deadlines and always under the specified conditions.
• To keep its customers informed and to plan improvements in quality matters based on the feedback of the information returned from them.
• To ensure continuous and thorough training and education of all its staff, so that they acquire quality consciousness and expertise in their work.
• To make a continuous effort to limit customer complaints as well as non-compliant services.

The company is committed to continuing to meet customer requirements with a focus on quality and safety and for this reason it has at all times, and to any extent necessary, both the material resources and the human potential to fulfill this target.